Refunds and Billing Policy

App subscription billing

Supplier app plans are presented and billed through Shopify's app billing flow. For a charge, plan, cancellation, or billing error, email seibertron0001@gmail.com with the Shopify shop domain, plan name, charge date, and a description. Do not include card numbers or authentication codes.

We review billing requests under the applicable Shopify requirements, the merchant's plan terms, and applicable law. Cancellation stops future subscription charges when the Shopify billing state confirms the cancellation; it does not silently rewrite past settlement or customer order records.

Customer order refunds

The dealer collects payment from its customer and remains the customer-facing merchant responsible for customer service, returns, and the customer refund. The app records customer refund status but does not merge it with the supplier settlement ledger.

Supplier settlement refunds or credit

A supplier refund or credit to a dealer is a separate commercial transaction. It may be due for supplier responsibility such as a confirmed fulfillment error, subject to the dealer-supplier agreement. Customer preference changes and local dealer goodwill do not automatically create a supplier refund obligation.