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Support

Last updated: 2026-07-28.2

Get help with supplier catalog publishing, dealer product import, custom supply pricing, and supplier fulfillment handoff.

Email support

Contact seibertron0001@gmail.com with your Shopify shop domain, role, and a short description of the issue.

Business phone: +86 135 9166 1006

We aim to respond within 2 business days. Critical security or checkout-impacting issues should include "Urgent" in the subject line.

Common setup steps

  1. Install the app and choose Supplier brand, Dealer store, or Affiliate partner.
  2. Suppliers publish active Shopify products with SKUs to the authorized catalog.
  3. Suppliers save custom dealer pricing based on country, ship-from rules, and volume.
  4. Dealers import approved products as draft products, then review before publishing.
  5. Dealers sync paid no-stock orders to suppliers only when supplier fulfillment is needed.

Provider: SHENYANG SEIBERTRON E-COMMERCE CO., LTD, FA YUEN COMM BLDG NO. 75, FA YUEN STREET, FLAT/RM 705, 7/F, Mong Kok, Kowloon, Hong Kong SAR. Business phone: +86 135 9166 1006.

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